Refund policy

Refund and Return Policy for Genzs Fashion

At Genzs Fashion, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a straightforward return and refund process.

Return and Refund Period

  • Returns accepted within 2 days only for damaged, defective or wrong product.

Eligibility for Returns

To be eligible for a return:

  1. The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
  2. Proof of purchase or receipt is required.

How to Start a Return

  1. To initiate a return, contact us within 2 days of receiving your order at:
    📧 customerservice@genzsfashion.com

    Our team will provide:

    • A return shipping label

    • Instructions on how and where to send your package

    Items returned without prior authorization will not be accepted.

    Damages and Issues

    If your item arrives damaged, defective, or incorrect, please inspect it immediately and contact us at customerservice@genzsfashion.com.
    We will resolve the issue promptly.

    Non-Returnable Items

    The following items are not eligible for return:

    • Sale items or gift cards

    • Personal care/beauty products

    • Custom or personalized items

    • Hazardous materials or flammable liquids

    If you’re unsure about eligibility, feel free to contact us.

    Exchanges

    For exchanges, return the original item following our return process.
    Once approved, you may place a new order for the desired item.

    Refund Process

    • Once your return is received and inspected, we will notify you of approval or rejection.

    • Approved refunds are processed to your original payment method within 10 business days.

    • If 15 business days have passed after approval and you haven’t received your refund, contact us at customerservice@genzsfashion.com.

    We're Here to Help

    At Genzs Fashion, we aim to provide a hassle-free shopping experience.
    If you have any questions regarding this policy, reach out anytime at customerservice@genzsfashion.com.

At Genzs Fashion, we strive to provide a hassle-free shopping experience. If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us. We’re here to assist you!